The Art of Customer Service by Pamela S Thibodeaux (c) 2015
The level of service offered can make or break a business. People will often go out of their way and pay more money for an item because of the service they receive at their favorite retailer. However, retailers are not the only businesses who should strive for excellent customer service.
Let’s look at a few more areas of business whose great customer service will keep patrons coming back for more.
Public Transportation is a major area where exceptional customer service is imperative.
Airlines – At one time, comfort items such as pillows and blankets as well as meals and most beverages were standard, complimentary items on all major airlines. That changed from pretty decent meals to snack items. Today, the only thing you get free is soft beverages (coffee, juice, cola, and tea). Any snacks, sandwiches and even pillow/blanket sets are extra and costly. To counteract the rising prices of flying - Flight Attendants should strive for exemplary customer service.
Same goes for ticket counter employees as well as airport security. These folks need to realize the consumer is your employer – not the place you work for!
Busses and Taxis – Not the most glamorous job I’m sure, but a necessary one and a bad experience will cause a consumer to check other listings and even pay a higher price for a peaceful ride.
Fast Food/Eating/Drinking Establishments-is another area where extraordinary customer service will keep folks returning. Nothing is worse after a long day at work or a special night out than receiving poor service. In most instances, waiters and waitresses depend on tips to supplement their wages and should realize the better the service, the greater the tip.
Banking/Insurance/Financial Institutions – With the changing needs of today’s consumers as well as increasing online capabilities, remarkable customer service is an absolute must for these types of businesses.
To be completely honest, every business out there has a responsibility to strive for first-rate customer service. You are there to serve the people so make it count otherwise you might see your source of revenue walk out the door and down the street to someone who will.
Award-winning author, Pamela S. Thibodeaux is the Co-Founder and a lifetime member of Bayou Writers Group in Lake Charles, Louisiana. She has over twenty years experience in bookkeeping, insurance and tax preparation. Multi-published in romantic fiction as well as creative non-fiction, her writing has been tagged as, “Inspirational with an Edge!” ™ and reviewed as “steamier and grittier than the typical Christian novel without decreasing the message.”
*One-Time Digital Reprint Rights Available for $5.00 through PayPal. Byline must stay intact. Link back to Article and Bio greatly appreciated!